Welcome to Healife – Wellness & Functional Care. These Terms & Conditions (“Terms,” “Agreement”) govern your use of the https://www.thehealife.com website (the “Website”) and all related services provided by Healife – Wellness & Functional Care (“we,” “our,” “us,” “Company,” or “Practice”).

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE OR SERVICES.

By accessing or using our Website, booking consultations, or engaging in any of our services, you (“you,” “your,” or “Client”) agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our Website or services.

These Terms should be read in conjunction with our Privacy Policy and Medical Disclaimer, which are incorporated herein by reference.

1. Acceptance of Terms

Binding Agreement

By accessing this Website or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and all applicable laws and regulations.

Capacity to Contract

You represent and warrant that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into this Agreement
  • If you are acting on behalf of a minor, you are their parent or legal guardian with authority to consent
  • All information you provide is accurate and truthful

Updates and Modifications

We reserve the right to modify these Terms at any time. Material changes will be posted on our Website with an updated effective date. Your continued use of our services after such changes constitutes acceptance of the modified Terms.

2. Description of Services

Scope of Services

Healife – Wellness & Functional Care provides wellness coaching and lifestyle guidance services, including:

Primary Services:

  • Functional nutrition coaching and lifestyle guidance
  • Personalized wellness and dietary recommendations
  • Lifestyle modification coaching and support
  • Educational content and health information resources
  • Natural supplement guidance (not prescriptions)
  • Stress management and wellness strategies
  • Follow-up coaching sessions and progress monitoring

Educational Services:

  • Health and wellness webinars and workshops
  • Nutritional education and cooking guidance
  • Lifestyle optimization strategies
  • Preventive health information
  • Newsletter and educational communications

Digital Services:

  • Online booking and scheduling platform
  • Secure client portal access
  • Virtual consultation capabilities
  • Digital health resources and materials
  • Email and secure messaging communications

IMPORTANT DISCLAIMERS

We are wellness coaches, not medical practitioners:

  • We do NOT practice medicine or provide medical services
  • Our services are educational and supportive in nature
  • We do not diagnose, treat, cure, or prevent any disease
  • We provide recommendations, not prescriptions
  • We offer guidance, not medical treatment

Service Limitations

Our services explicitly do NOT include:

  • Medical diagnosis or treatment of diseases
  • Prescription of medications or controlled substances
  • Medical procedures or invasive interventions
  • Mental health therapy or psychological treatment
  • Emergency medical care or crisis intervention
  • Insurance billing or medical claims processing

Professional Standards

All services are provided in accordance with:

  • International wellness coaching best practices
  • Functional nutrition principles and evidence-based guidance
  • Applicable professional standards and ethics
  • State and federal regulations governing wellness coaching
  • Evidence-based nutritional and lifestyle science

3. Eligibility and Client Requirements

Age Requirements

  • Primary services are intended for adults 18 years and older
  • Services for minors (13-17) may be provided with proper parental consent and in accordance with applicable laws
  • Children under 13 are not eligible for our services

Health Status Requirements

You must NOT use our services if you have:

  • Active eating disorders without concurrent professional treatment
  • Severe mental health conditions requiring immediate psychiatric care
  • Medical emergencies or acute health crises
  • Conditions requiring immediate conventional medical intervention

You should consult your healthcare provider before using our services if you have:

  • Serious chronic medical conditions
  • Are taking multiple prescription medications
  • Have a history of adverse reactions to dietary changes
  • Are pregnant or breastfeeding
  • Have been advised against dietary modifications by your doctor

Geographic Limitations

Services may be subject to geographic restrictions based on:

  • Professional licensing requirements
  • State telehealth regulations
  • International service limitations
  • Shipping restrictions for recommended products

4. Account Registration and User Responsibilities

Account Creation

To access certain services, you may need to create an account by providing:

  • Accurate personal and contact information
  • Health history and relevant lifestyle information
  • Emergency contact details
  • Payment information for services

Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Using strong passwords and security practices
  • Logging out of shared or public computers

Information Accuracy

You agree to:

  • Provide accurate, current, and complete information
  • Update your information promptly when changes occur
  • Not provide false or misleading health information
  • Inform us of any changes in your health status or medications

Prohibited Uses

You may NOT use our services to:

  • Provide false or misleading information
  • Violate any applicable laws or regulations
  • Interfere with or disrupt our services or systems
  • Access another user’s account without permission
  • Use our services for commercial purposes without consent
  • Upload harmful, offensive, or inappropriate content
  • Attempt to reverse engineer or hack our systems

5. Consultation Process and Client Obligations

Initial Consultation Process

Discovery Call:

  • Complimentary 15-30 minute introductory consultation
  • Discussion of health concerns and wellness goals
  • Overview of our approach and services
  • Determination of service suitability
  • No coaching relationship established

Comprehensive Initial Consultation:

  • Detailed health history and lifestyle assessment
  • Review of current dietary and lifestyle patterns
  • Discussion of wellness goals and expectations
  • Development of preliminary recommendations
  • Establishment of formal coaching relationship

Client Responsibilities

Before Consultations:

  • Complete all required intake forms accurately
  • Gather relevant health records and test results
  • Prepare list of current medications and supplements
  • Ensure private, quiet environment for virtual sessions
  • Test technology and internet connection

During Consultations:

  • Arrive on time for scheduled appointments
  • Participate actively and honestly
  • Ask questions when clarification is needed
  • Take notes or request session summaries
  • Respect professional boundaries

After Consultations:

  • Review and implement recommended protocols
  • Track progress and maintain wellness journals
  • Communicate challenges or concerns promptly
  • Schedule follow-up appointments as recommended
  • Coordinate with other healthcare providers as advised

Follow-Up and Monitoring

  • Regular check-ins to assess progress and adjust recommendations
  • Ongoing support through secure messaging or email
  • Modification of protocols based on individual response
  • Coordination with other healthcare providers when necessary

6. Payment Terms and Policies

Service Fees

Consultation Fees:

  • Discovery Call: Complimentary
  • Initial Comprehensive Consultation: As displayed on website
  • Follow-up Consultations: As displayed on website
  • Package Programs: Various pricing options available
  • Group Programs: Separate pricing structure

Payment Methods:

  • Credit cards (Visa, MasterCard, American Express)
  • Debit cards
  • UPI and other approved payment methods
  • Bank transfers
  • Payment plans may be available for certain programs

Payment Policies

Payment Timing:

  • Initial consultations: Payment required at time of booking
  • Follow-up services: Payment due at time of service
  • Package programs: Payment due upon enrollment or per payment plan
  • Missed appointment fees: May apply per cancellation policy

Refund Policy:

  • Discovery calls: No refund necessary (complimentary service)
  • Paid consultations: Refunds available up to 24 hours before scheduled appointment
  • Package programs: Refunds available within 7 days of purchase, prorated for services used
  • No refunds for consultations already completed
  • Refunds processed within 5-10 business days

Late Payment:

  • Late fees may apply to overdue accounts
  • Services may be suspended for non-payment
  • Collection procedures may be initiated for significantly overdue accounts

Third-Party Payment Processing

  • Payments processed through secure, PCI-compliant payment processors
  • We do not store complete payment information
  • All payment data is encrypted and secured
  • You agree to payment processor terms and conditions

7. Scheduling, Cancellations, and No-Shows

Appointment Scheduling

Booking Process:

  • Online scheduling through our secure booking platform
  • Email confirmation sent upon successful booking
  • Calendar invitations provided for virtual appointments
  • Reminder notifications sent 24-48 hours in advance

Rescheduling:

  • Changes allowed up to 24 hours before appointment
  • Same-day rescheduling subject to availability
  • Multiple rescheduling may result in booking restrictions

Cancellation Policy

Client Cancellations:

  • 24+ hours notice: Full refund or credit available
  • Less than 24 hours notice: 50% cancellation fee
  • Less than 2 hours notice: Full session fee charged
  • Emergency cancellations considered on case-by-case basis

Practice Cancellations:

  • Advance notice provided whenever possible
  • Full refund or rescheduling offered
  • Make-up sessions scheduled at your convenience
  • No penalties for practice-initiated cancellations

No-Show Policy

Consequences of No-Shows:

  • Full session fee charged for missed appointments
  • Follow-up communication to ensure client well-being
  • Rescheduling allowed upon payment of missed session fee
  • Repeated no-shows may result in service termination

Technical Difficulties

Virtual Appointment Issues:

  • Brief technical delays (under 10 minutes): Session continues
  • Significant technical problems: Session rescheduled without penalty
  • Client-side technical issues: Subject to standard cancellation policy
  • Platform outages: Full refund or rescheduling offered

8. Intellectual Property Rights

Our Intellectual Property

Protected Content: All content on our Website and in our programs is protected by intellectual property laws, including:

  • Educational materials and protocols
  • Proprietary assessment tools and questionnaires
  • Written content, videos, and audio materials
  • Logos, trademarks, and branding elements
  • Software and technological systems
  • Research and methodology

Usage Rights: You are granted a limited, non-exclusive, non-transferable license to:

  • Access and use materials provided as part of your services
  • Download and print materials for personal use only
  • Use materials solely for your own health and wellness purposes

Prohibited Uses: You may NOT:

  • Reproduce, distribute, or share our materials with others
  • Use our content for commercial purposes
  • Modify, adapt, or create derivative works
  • Remove copyright notices or proprietary markings
  • Reverse engineer our assessment tools or methodologies

User-Generated Content

Content You Provide: By submitting content to us (testimonials, feedback, questions), you grant us:

  • Non-exclusive right to use, reproduce, and display the content
  • Right to use content for marketing and educational purposes
  • Right to edit or modify content for clarity and length
  • Perpetual license to use anonymized content for research

Your Representations: You warrant that any content you provide:

  • Is accurate and truthful
  • Does not violate any third-party rights
  • Does not contain confidential information of others
  • Complies with all applicable laws

9. Privacy and Confidentiality

Information Handling

Your privacy and the confidentiality of your health information are paramount. Please refer to our comprehensive Privacy Policy for detailed information about:

  • Information collection and use practices
  • Data security and protection measures
  • Your privacy rights and choices
  • Third-party sharing policies
  • International data transfer practices

Health Information Protection

For health-related information:

  • All health information is handled with strict confidentiality
  • Secure systems and protocols for health information storage and transmission
  • Your rights regarding your health information
  • Limited sharing only with your consent or as required by law

Communication Security

  • Secure, encrypted communication channels for sensitive information
  • Client portal for secure document sharing and messaging
  • Email encryption for health-related communications
  • Proper disposal of physical documents containing personal information

10. Disclaimers and Limitations

Service Disclaimers

No Medical Practice: Our services do not constitute the practice of medicine. We provide wellness coaching and functional nutrition guidance within our scope of practice as wellness coaches.

No Guarantees: We make no guarantees regarding:

  • Specific health outcomes or improvements
  • Timeline for experiencing benefits
  • Effectiveness of recommendations for your situation
  • Prevention or cure of any disease or condition

Individual Results: Results vary significantly based on individual factors including:

  • Compliance with recommendations
  • Underlying health conditions
  • Genetic and metabolic factors
  • Environmental and lifestyle influences
  • Concurrent treatments or medications

Technology Disclaimers

Website Functionality:

  • Website provided “as is” without warranties
  • No guarantee of uninterrupted or error-free operation
  • Third-party integrations subject to their own terms
  • Regular maintenance may temporarily affect availability

Information Accuracy:

  • Information provided for educational purposes only
  • Health and nutrition science continuously evolving
  • Recommendations based on current understanding
  • Individual verification of information encouraged

11. Limitation of Liability

Maximum Liability

Liability Cap: Our total liability to you for any and all claims arising from or related to our services shall not exceed the total amount you paid for services in the 12 months preceding the claim.

Excluded Damages: Under no circumstances will we be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Personal injury or property damage not directly caused by our negligence
  • Medical expenses or treatment costs
  • Lost time, productivity, or opportunity costs
  • Emotional distress or mental anguish
  • Punitive or exemplary damages

Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:

  • Natural disasters, pandemics, or public health emergencies
  • Government actions, regulations, or restrictions
  • Technical failures of third-party systems
  • Internet or telecommunications outages
  • Labor disputes or supply chain disruptions

12. Indemnification

Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Healife – Wellness & Functional Care, its practitioners, employees, and affiliates from and against any claims, damages, losses, or expenses arising from:

  • Your use of our services or Website
  • Your violation of these Terms or applicable laws
  • Your provision of false or misleading information
  • Your failure to follow safety recommendations
  • Your unauthorized sharing of proprietary materials
  • Any injury or damage resulting from your actions or omissions

Indemnification Process

  • We will promptly notify you of any claims subject to indemnification
  • You will have the right to defend such claims with counsel of your choice
  • We reserve the right to participate in defense with our own counsel
  • Settlement of claims requires mutual agreement

13. Termination

Termination by Client

You may terminate your relationship with us at any time by:

  • Providing written notice of termination
  • Canceling any scheduled appointments
  • Requesting deletion of your account (subject to record retention requirements)
  • Discontinuing use of our services

Termination by Practice

We reserve the right to terminate our relationship with you if:

  • You violate these Terms & Conditions
  • You provide false or misleading information
  • You fail to pay for services as agreed
  • You engage in inappropriate or abusive behavior
  • Your health needs exceed our scope of practice
  • We determine our services are not suitable for your situation

Effects of Termination

Upon termination:

  • Access to our services and client portal will be discontinued
  • Any prepaid services will be refunded on a pro-rated basis
  • Your personal information will be handled according to our retention policies
  • Outstanding fees remain due and payable
  • Confidentiality obligations continue indefinitely

Transition of Care

In case of termination:

  • We will provide reasonable assistance in transitioning to another provider
  • Health records will be transferred as legally permitted and requested
  • Final summary of recommendations may be provided
  • Referrals to other qualified practitioners offered when appropriate

14. Dispute Resolution

Informal Resolution

Before pursuing formal dispute resolution, we encourage you to:

  • Contact us directly to discuss your concerns
  • Allow us reasonable opportunity to address the issue
  • Participate in good faith negotiations to resolve the matter
  • Consider mediation as an alternative to litigation

Binding Arbitration

Arbitration Agreement: Any dispute, claim, or controversy arising from or relating to these Terms or our services shall be resolved through binding arbitration rather than in court, except for:

  • Claims for injunctive or equitable relief
  • Disputes involving intellectual property rights
  • Small claims court matters within jurisdictional limits

Arbitration Process:

  • Arbitration conducted under the Arbitration and Conciliation Act, 2015 of India
  • Single arbitrator selected through mutual agreement or as per applicable arbitration rules
  • Location: Punjab, India or virtual proceedings as agreed
  • Each party bears their own attorney fees and costs unless otherwise awarded by arbitrator
  • Arbitration proceedings and outcomes are confidential

Exceptions to Arbitration:

  • You may pursue individual claims in small claims court
  • Either party may seek emergency injunctive relief
  • Claims of intellectual property infringement may be pursued in court

Class Action Waiver

You agree that any arbitration or court proceeding shall be limited to the dispute between you and us individually. You waive the right to participate in any class action, collective action, or representative proceeding.

15. Governing Law and Jurisdiction

Applicable Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India, specifically the laws applicable in Punjab, without regard to conflict of law principles.

Jurisdiction

For any disputes not subject to arbitration, you agree to submit to the personal jurisdiction of the courts in Punjab, India.

Venue

Any legal proceedings shall be conducted in Punjab, India, and you waive any objection to venue or inconvenient forum.

16. General Provisions

Entire Agreement

These Terms & Conditions, together with our Privacy Policy and Medical Disclaimer, constitute the entire agreement between you and Healife – Wellness & Functional Care regarding your use of our services.

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Assignment

  • You may not assign or transfer your rights under these Terms without our written consent
  • We may assign our rights and obligations under these Terms in connection with a sale or transfer of our business

Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

Language

These Terms are written in English, and any translations are provided for convenience only. In case of conflicts, the English version prevails.

Electronic Communications

You consent to receive electronic communications from us, including agreements, notices, and disclosures. You agree that electronic communications satisfy any legal requirements for written communications.

17. Contact Information and Customer Service

Primary Contact

For questions about these Terms & Conditions or our services:

Customer Service

Business Hours and Operations:

  • Operating Hours: Monday to Saturday, 9:00 AM to 6:00 PM (IST)
  • Response Time: Within 24-48 hours during business days
  • Emergency Contact: For medical emergencies, contact your healthcare provider or emergency services immediately
  • Time Zone: All appointments scheduled in Indian Standard Time (IST)
  • Holiday Schedule: Indian national holidays and announced practice holidays

Legal Notices

For legal notices, service of process, or formal communications:

  • Primary Contact: [email protected]
  • Legal Notices: All legal notices must be sent via registered post to our head office or email to [email protected] with “LEGAL NOTICE” in the subject line
  • Service of Process: Legal documents may be served at our registered business address (available upon request) or via email with confirmation of receipt
  • Formal Communications: All formal legal communications must be in writing and sent to our primary email address

Feedback and Suggestions

We welcome your feedback about our services and these Terms:

  • Email: [email protected]
  • Online Form: Available on our Website
  • Client Surveys: Provided after service completion

18. India-Specific Legal Compliance

Regulatory Compliance

We operate in compliance with applicable Indian laws including but not limited to:

  • Information Technology Act, 2000 and associated rules
  • Digital Personal Data Protection Act, 2023
  • Consumer Protection Act, 2019
  • Telemedicine Practice Guidelines, 2020 (for virtual consultation best practices)
  • FSSAI Guidelines (for supplement recommendations)
  • Advertising Standards Council of India (ASCI) Guidelines

Digital Services Compliance

Information Technology Act Compliance:

  • We maintain reasonable security practices for sensitive personal data
  • Data processing is conducted with appropriate consent mechanisms
  • Breach notification procedures are in place as required by law
  • Cross-border data transfer complies with applicable regulations

Consumer Protection Compliance:

  • Services provided with due care and skill
  • Fair trading practices maintained
  • Transparent pricing and refund policies
  • Grievance redressal mechanism available

Wellness Coaching Standards

Our services comply with wellness coaching best practices:

  • Appropriate client screening and consent procedures
  • Maintenance of digital consultation records
  • Proper scope of practice limitations
  • Emergency referral protocols established
  • Technology platform security requirements met

Supplement Recommendations

FSSAI Compliance:

  • All supplement recommendations are for FSSAI-approved products only
  • No medical claims made regarding supplements
  • Recommendations are for general wellness purposes only
  • Clients advised to consult healthcare providers for medical concerns

19. Professional Standards and Ethics

Scope of Practice

Wellness Coaching Boundaries:

  • Services limited to wellness coaching and lifestyle guidance
  • No medical diagnosis, treatment, or prescription services
  • Clear referral protocols to medical professionals
  • Maintenance of professional boundaries at all times

Professional Development:

  • Continuing education in wellness coaching and functional nutrition
  • Regular updates on industry best practices and research
  • Professional association memberships where applicable
  • Ethical practice standards maintained

Client Safety Protocols

Comprehensive Safety Measures:

  • Detailed client screening procedures
  • Clear scope of practice limitations
  • Emergency referral protocols established
  • Regular safety training and protocol updates
  • Incident reporting and learning systems

20. Risk Management and Safety

Health and Safety Considerations

Risk Acknowledgment:

  • Natural and functional approaches may have unexpected effects
  • Individual responses to recommendations vary significantly
  • Potential interaction risks between natural supplements and medications
  • Importance of not delaying conventional medical care when needed
  • Technology limitations during virtual consultations

Safety Protocols:

  • Comprehensive client intake and screening
  • Clear guidelines for medical referrals
  • Emergency contact information maintained
  • Regular check-ins for client safety
  • Documentation of all safety-related communications

Emergency Procedures

Medical Emergencies:

  • Clear protocols for identifying emergency situations
  • Immediate referral to appropriate emergency services
  • No provision of emergency medical care
  • Follow-up procedures for post-emergency care coordination

Crisis Management:

  • Business continuity planning for service disruptions
  • Alternative communication methods during emergencies
  • Client notification systems for service interruptions
  • Data backup and recovery procedures

21. Data Protection and Security

Information Security

Technical Safeguards:

  • Secure, encrypted communication channels
  • Multi-factor authentication for system access
  • Regular security audits and updates
  • Secure cloud infrastructure
  • Automated backup systems with encryption

Administrative Safeguards:

  • Employee confidentiality agreements
  • Regular security training for all staff
  • Incident response procedures
  • Vendor security assessments
  • Regular policy updates and compliance monitoring

Data Breach Response

Immediate Response:

  • Rapid containment and assessment of any breach
  • Notification to relevant authorities as required by law
  • Internal incident response team activation
  • Client notification within required timeframes
  • Regular updates on remediation progress

22. Statute of Limitations

Time Limitations for Claims

Claim Filing Deadlines:

  • All claims must be brought within one (1) year of the incident giving rise to the claim
  • Claims for breach of contract must be brought within two (2) years as per Indian Contract Act
  • Professional negligence claims subject to applicable limitation periods under Indian law
  • Discovery rule applies only where specifically permitted by law

Survival of Terms

Post-Termination Obligations: The following provisions survive termination of these Terms:

  • Intellectual property rights and restrictions
  • Confidentiality and non-disclosure obligations
  • Limitation of liability and indemnification
  • Dispute resolution and governing law provisions
  • Payment obligations for services already rendered

23. Final Provisions

Express Acknowledgment

By using our Website and services, you acknowledge that you have:

  • Read and understood these Terms & Conditions in their entirety
  • Had the opportunity to ask questions about any provisions
  • Agreed to be bound by all terms and conditions
  • Understood the scope and limitations of our services
  • Been informed of your rights and responsibilities

Electronic Signature

Your electronic acceptance of these Terms (by clicking “I agree,” using our services, or similar action) constitutes your electronic signature and has the same legal effect as a handwritten signature.

Continuing Obligation

Your obligation to comply with these Terms continues for as long as you use our services and for specified periods thereafter as outlined in these Terms.

IMPORTANT REMINDERS:

  1. Read Our Medical Disclaimer: Please review our Medical Disclaimer carefully to understand the scope and limitations of our services.
  2. Review Our Privacy Policy: Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
  3. Maintain Healthcare Relationships: Our services complement but do not replace conventional medical care. Continue relationships with your primary healthcare providers.
  4. Emergency Situations: Do not use our services for medical emergencies. Call your local emergency services immediately for urgent medical needs.
  5. Wellness Coaching Focus: We are wellness coaches providing lifestyle and nutritional guidance, not medical practitioners providing medical treatment.

This Terms & Conditions agreement was last updated on July 03, 2025, and is effective immediately for all users of our Website and services.

© 2025 Healife – Wellness & Functional Care. All rights reserved.